Mobile / Sports
At orio play, the way we collect, use and protect your personal information is straightforward and transparent. This policy explains exactly what data we gather when you access our lobby, fund your account via Maya, GrabPay or PESONet, and contact our support team — so you know what we hold and why.
This privacy policy applies to all personal information orio play processes when you create and use an account on orio play. It covers registration details you submit, payment transaction records tied to Maya, GrabPay and PESONet, device identifiers logged when you access the lobby, and communications you send through our support channels. We process your data to operate your account, verify identity as required, process wallet transactions, and respond to your inquiries. We do not sell your personal information to third parties. Data shared with payment processors — such as those handling your Maya or GrabPay transactions — is limited to what those processors need to complete a transaction. Your data may also be disclosed where required by applicable law in eligible regions. Access to and availability of orio play services depends on local law and the region from which you access them. We retain information for as long as your account is active and for a period thereafter as required by applicable law. The specific retention schedules that apply to your account are set out in your account terms.
Payment records from Maya deposits and withdrawals are processed by the relevant payment provider. We hold only the transaction reference and status, not your full wallet credentials.
GrabPay transaction data is shared with GrabPay solely to execute your requested fund movement. We do not retain your GrabPay login details on our servers.
PESONet bank transfer records include reference numbers and amounts. These are kept in your account transaction history, visible after login, for your own reconciliation.
We log the device type and session timestamp each time you access the lobby. This helps us detect unusual access and lets you review recent sessions from your account security panel.
Not every interaction on or around orio play falls under this policy in the same way. Some areas involve third-party systems that operate under their own privacy terms. This section makes the boundaries clear so you know exactly which activities we're responsible for and which ones sit with another party.
Everything you do while logged into your orio play account — profile updates, session history, support messages — is covered in full by this policy.
Transactions you initiate through Maya, GrabPay or PESONet pass through those providers' own systems. Their privacy terms apply to the data those providers process on their side.
Pages, game lobby assets and cookies served directly from orio play are covered here. We use session and functional cookies to keep your lobby preferences and login state intact.
If you follow a link to an external service, that site operates under its own policy. We do not control third-party data practices and this policy does not extend to those destinations.
You have concrete actions available to manage your personal data. These are not abstract entitlements — each one has a real path through your account or our support team. Start in your account dashboard after login: the profile section shows the details we hold on file, and you can edit most of them directly. If something looks incorrect — a name spelling, a contact number, a linked email address — you can submit a correction request through the support form. For questions about what specific data we hold, or to ask us to delete an account and its associated records, reach our privacy contact directly using the details in the support section below. All requests are acknowledged, and we aim to respond with a clear next step. Where a request involves account closure or data deletion, we will confirm what records are required by law to be retained and for how long. Your ability to exercise these rights may be subject to identity verification steps shown in your account at the time of the request.
Log in and open your account profile to see the personal details and transaction history we hold. Your recent session log is also visible there.
Update your name, contact number or email directly in the profile editor. For fields that require verification before changing, follow the steps shown on that screen.
Use the support form to ask what specific data we hold or how it has been used. Include your registered email so we can locate the correct account.
Contact our privacy support channel to start a deletion request. We will confirm which records we are legally required to retain before processing the removal.
If you have a question about this privacy policy that is not answered here, or if you want to exercise any of the rights described above, use one of the contact paths below. Include your registered account email in every message so we can locate your records quickly.
Send your privacy question or data request to our support email. State your registered account email in the message and describe your request clearly.
Log in and open the Help section to submit a form directly tied to your account. This is the quickest way to link your request to the correct records.
The live chat option in your account dashboard connects you with our support team. For data requests that need documentation, follow up with the email channel.
Our approach to data protection is built around account security, minimal data collection and clear retention rules. We do not hold more information than is needed to run your account and process your transactions.
We use functional cookies to maintain your lobby session and remember your preferences across visits. You can review and adjust cookie settings through your browser. Disabling functional cookies may affect lobby performance.
Your account access is protected by credential verification. Unusual session activity triggers a security flag visible in your account dashboard. Review recent sessions regularly and contact support if you see access you do not recognise.
We keep account records for as long as your account is active. After closure, we retain only what applicable law requires and for the period that law specifies. The retention schedule relevant to your account is available on request.
When we update this policy, the revised version is published at this page address with a note on what changed. Continuing to use your account after an update means you have read the revised terms.
These are the questions we hear most often about how orio play handles personal data. If your question is not covered here, use the support contact paths above.
We collect the details you enter during registration — name, email address, contact number — along with the device type and session timestamps generated when you log in. We do not collect more than is needed to open and run your account.
No. When you fund your account via Maya or GrabPay, the transaction is handled by those providers' own systems. We receive only a transaction reference and status. Your wallet login credentials are never stored on our servers.
Log in and open your account profile. Your registered details and transaction history are shown there. For a full data summary or a specific question about records, submit a request through the support form or privacy email channel.
Yes. Send a deletion request to our privacy support contact with your registered email. We will confirm what records we are required by law to retain and process the removal of everything else within a reasonable timeframe.
Game studios such as Pragmatic Play and PG Soft supply the game content available in the lobby. They do not receive your personal account data. No personal information is passed to studio partners for purposes outside of delivering game content.
Updates are published at this page address. A note at the top of the policy describes what changed and when the revision took effect. Check this page directly if you want to confirm you are reading the current version.